The Principles must be extended
Personal control over personal data - as a principle, this would enable Privacy by Design and would deliver person centred services.
A design that combines person centred services with a trust framework and legislation.
- a vision of what a person centred social security system would have within it, i.e. data independence and portability, interoperability, person-centred design for the citizen experience ; privacy friendly identity.
- Independent layers and consent management.
- Personal data stores as core tool for integration between different stakeholders.
The EU has also recently written about principles, and Scotland will need to legislate for these in the new system to ensure it is person centred and meets EU requirements.
The General Data Protection Regulation (GDPR) provides individuals with increased control over how their personal data is collected and used online, but more can and should be done to ensure that individuals are able to take back control of their online identities, the European Data Protection Supervisor (EDPS) said yesterday, as he published his Opinion on Personal Information Management Systems (PIMS).
Giovanni Buttarelli, EDPS, said: “Our online lives currently operate in a providercentric system, where privacy policies tend to serve the interests of the provider or of a third party, rather than the individual. Using the data they collect, advertising networks, social network providers and other corporate actors are able to build increasingly complete individual profiles. This makes it difficult for individuals to exercise their rights or manage their personal data online. A more human-centric approach is needed which empowers individuals to control how their personal data is collected and shared.”
All the other principles have been suggested by the Welfare Reform Committee in 2015. They are human values and principles, as well as technical.
These principles should be incorporated into the new System and Agency.
6th Report, 2015 (Session 4): The Future Delivery of Social Security in Scotland
10. We believe that a new Scottish social security system requires a huge culture shift. Time and time again we have heard complaints from benefit recipients about how they have been treated by the system. “Most of the way, the way they treated you was as a piece of dirt”, as one claimant on the Work Programme put it to us. Clear leadership from the UK Government’s Department for Work and Pensions (DWP) and the Scottish Government will be required to achieve this.
11. The Committee has a number of scheme-specific recommendations to make but we believe that, even if the system remained substantially the same, significant improvements could be achieved by a culture shift to a more positive attitude towards claimants.
12. We believe that a brand-new philosophy and set of principles is necessary in order to underpin the new Scottish social security system and make it more successful. Most importantly, a new Scottish social security system should be based upon preserving the dignity of, and showing respect for, claimants. We believe that this principle should run through the entire social security system and be enshrined in the primary legislation.
13. The current system is regarded by many claimants as punitive, particularly in regard to the sanctions regime. The Committee accepts that there will be situations where conditionality will be required, but it is essential that the system is non- punitive in nature and that sanctions are only used genuinely as a last resort.
14. The other major principle which we advise the Scottish Government to adopt is to make the new system person- centred. The current social security system often appears to be designed for bureaucratic convenience. The fact that a whole advocacy industry has grown up to support claimants through the process is an indication of how the system is not currently person-centred. Ultimately we would like to see a system where the need for advocacy and support disappears for the vast majority of claimants.
15. If the demand for advocacy support is to reduce, the new system must be much more accessible than at present, include clear and simple communication in plain English and overall be much more transparent and easily understood.
16. Creating a fully person-centred system has a number of other implications. It implies that the system as a whole is much more joined up and coherent than at present. This will not be easy to achieve. It also implies that the principle of ‘passporting’, which allows claimants to automatically qualify for other benefits and support, is used wherever possible. This will minimise the input required from benefit claimants, some of whom are seriously ill, but also make the overall system as efficient as possible.
17. It is important that the basic human rights of individuals are not infringed by their interaction with the social security system and that the right to participate in society, particularly of those with significant disabilities, is recognised.
18. There are a number of other qualities that one would desire from any new system. It should be fair and consistent. It should be helpful and supportive overall, and it should be speedy and responsive. Some of the main reasons given for using food banks by users are delays in benefit decisions, low income and the impact of benefit changes. 2
19. It is of course easy to list the principles that are desired in a new Scottish social security system. The Committee appreciates that achieving them all will be a substantial task, particularly as we face a number of big issues and tough choices.
As well as this, there is the new Data Vision for 2020